Anti – stay design: 8 ways to prevent users from making mistakes

2018-08-03

Note: when users are using the product, they often make mistakes, so the product can improve the user experience by preventing the wrong design, helping the user to build a good sense of experience, and ultimately improve the usability of the product.

Anti - stay design: 8 ways to prevent users from making mistakes

One, a user’s wrong scene

We aim at the goal, when we achieve a goal:

1. cognitive goals

When we open a web page or APP, we must have our own goals. But sometimes, this happens when the page gives the user information, the user feels that it will accomplish the A goal, but the user completes the process and finds that the B goal is completed.

Give an example:

Anti - stay design: 8 ways to prevent users from making mistakes

The user clicks on the dynamic page in the pulse, the user clicks on the “real name dynamic”, the user expects the result to publish the dynamic, and according to the correct process, input the content, select the picture, when the user clicks “release”, the feedback is beyond the number of words, add the subject issue into a column.

The result of users is different from that of users, which is a manifestation of mistakes.

2. implementation goals

When a user completes a certain goal, there must be a process. In this process, we will make some mistakes frequently.

Give an example:

Anti - stay design: 8 ways to prevent users from making mistakes

When we want to complete the target of a binding bank card, when we enter the card number, the user is likely to enter the error and make a mistake in the process of entering the card.

In addition, this error often occurs on the expert user, such as the user input their own mobile phone number, is a customary operation, the user will not have very high concentration in the input process, often in this case in the case of errors. Are there any wrong charges?

3. when the results are obtained

When users complete the whole process or a small process, users often have some mistakes when they want to get a result.

Give an example:

Anti - stay design: 8 ways to prevent users from making mistakes

Hammer this “flash capsule” function: the first version, when deleted, will prompt the window, let you reconfirm whether to delete; the second version, part of the feedback, every time it is very troublesome to delete, so remove the reconfirmation, to remove.

If the user is late to the delete button, the result is that your stuff is gone, and you can never find it again.

Two. How to prevent users from making mistakes?

1. accurate transmission of information

When users are not doing something, they need to let users know what they can accomplish.

Give an example:

Anti - stay design: 8 ways to prevent users from making mistakes

In the cloud classroom application process, clearly tell users what to achieve, and what needs to be done in the process.

Attention should be paid to the accuracy of information such as entry guidelines, names, and the rationality of information architecture.

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